Privacy Policy

This Privacy Policy describes how DentalClinic Pro (“we”, “our”, “us”) collects, uses, stores, and protects personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India. By accessing or using our website and software platform, you agree to the collection and use of information as described in this policy.

1. Definitions

Personal Data means any data about an individual who is identifiable by or in relation to such data.
Data Principal refers to the individual to whom the personal data relates.
Data Fiduciary refers to DentalClinic Pro, which determines the purpose and means of processing personal data.
Data Processor refers to any entity that processes personal data on behalf of DentalClinic Pro.

2. Information We Collect

• Name, email address, mobile number, clinic details
• Login credentials and account information
• Patient-related data entered by authorized clinic users
• Subscription, billing, and payment-related information
• Technical data such as IP address, browser type, device information

3. Purpose of Data Collection

We collect and process personal data only for lawful purposes, including:

• Providing and operating the DentalClinic Pro software
• Managing user accounts, subscriptions, and support requests
• Ensuring platform security and fraud prevention
• Improving software features and user experience
• Sending important service-related communications

4. Consent

Personal data is collected only with the free, specific, informed, and unambiguous consent of the Data Principal, unless otherwise permitted under applicable law. By using our platform, you consent to the processing of your personal data for the purposes stated in this policy.

5. Patient Data Responsibility

DentalClinic Pro acts solely as a technology service provider. Clinics and healthcare professionals are responsible for obtaining lawful consent from patients before entering their personal or medical data into the system. We do not use patient data for any purpose other than providing the service.

6. Data Security Safeguards

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration. While we strive to use commercially acceptable means to protect data, no system can guarantee absolute security.

7. Data Sharing & Disclosure

We do not sell or rent personal data. Data may be shared only:

• With authorized service providers for operational purposes
• To comply with legal obligations or lawful government requests
• To protect the rights, safety, and security of users and the platform

8. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Upon account termination, data may be deleted or anonymized, subject to legal and regulatory requirements.

9. Rights of Data Principals

As per the DPDP Act, Data Principals have the right to:

• Access information about their personal data
• Request correction or updating of personal data
• Withdraw consent for data processing
• Request erasure of personal data (subject to legal obligations)
• Grievance redressal regarding data processing

10. Cookies & Tracking

We may use cookies or similar technologies to improve website functionality and analyze usage. Users can manage cookie preferences through browser settings.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in law, technology, or business practices. Continued use of the platform constitutes acceptance of the updated policy.

12. Grievance Officer & Contact Details

In accordance with the DPDP Act, grievances related to personal data may be addressed to our Grievance Officer:

Email: support@dentalclinicpro.com
Response Time: Within reasonable time as prescribed by law